SJPR Support · Legal
Privacy Policy
How we collect, use and protect your personal data when you use the SJPR Support portal, open a ticket or contact our team.
01Who we are
The SJPR Support portal at support.sjpr-online.com (the “Portal”) is operated by [PREENCHER: legal company name], a company registered in [PREENCHER: country] under company number [PREENCHER], with its registered office at [PREENCHER: registered address] (“SJPR”, “we”, “us”).
We are the data controller for the personal data described in this policy.
02Personal data we collect
- Account data – name, e-mail address, username and password (stored only as a secure one-way hash) when you register or log in.
- Support ticket data – the content of the tickets and replies you send, files you attach, ticket history and status, and the date you acknowledged this Privacy Policy.
- Contact form data – the details you enter in forms on the Portal, such as your name, e-mail address, telephone number and message.
- Technical data – IP address, browser and device information and server logs, including login attempts recorded for security.
- Cookies and analytics data – see Cookies.
Please do not include passwords, full card numbers or other sensitive information in tickets or attachments unless it is strictly necessary to resolve your request.
03How we use your data
| Purpose | Data used | Lawful basis |
|---|---|---|
| Create and manage your account; handle your support requests | Account and ticket data | Contract |
| Send ticket confirmations, replies and status updates by e-mail | Name, e-mail, ticket data | Contract Legitimate interests |
| Keep the Portal secure and prevent misuse | Technical data | Legitimate interests |
| Understand how the Portal is used and improve it | Analytics data | Consent |
| Meet our legal and regulatory obligations | As required | Legal obligation |
We do not sell your personal data and we do not make automated decisions that have legal or similarly significant effects on you.
04Who we share your data with
Tickets and attachments are stored on our own server, and only you and our support team can see them. We share personal data only with service providers that help us run the Portal, under contracts that require them to protect it:
- Website hosting provider – hosts the Portal, its database and private file storage.
- E-mail delivery (SMTP) provider – sends account and ticket notification e-mails.
- Google (Google Analytics, via Site Kit) – website analytics, only where you have given consent.
- GTranslate – translation of Portal pages into other languages.
We may also disclose data where the law requires it, or to professional advisers, regulators or authorities where necessary.
05International transfers
Some providers may process data outside the United Kingdom. When this happens we rely on UK adequacy regulations or appropriate safeguards, such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
06Cookies
Strictly necessary cookies keep you logged in, protect forms and remember your preferences. These do not need consent.
Analytics cookies (Google Analytics) are set only if you accept them in our cookie banner. You can change or withdraw your consent at any time through the cookie settings on the Portal, or by clearing cookies in your browser.
07How long we keep your data
| Data | Retention period |
|---|---|
| Account data | While your account is active, then deleted within [PREENCHER: e.g. 12 months] of closure or prolonged inactivity |
| Support tickets and attachments | [PREENCHER: e.g. 24 months] after the ticket is closed, unless the law requires longer or we need them to defend legal claims |
| Contact form submissions | [PREENCHER: e.g. 12 months] |
| Security logs | Up to [PREENCHER: e.g. 90 days] |
08Your rights
Under the UK GDPR you have the following rights. We will respond within one month.
You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk. We would welcome the chance to resolve your concern first.
09Security
We protect personal data with appropriate technical and organisational measures, including encrypted connections (HTTPS), hashed passwords, restricted access to tickets and attachments, and protection against repeated login attempts. No online service can be guaranteed to be completely secure.
10Children
The Portal is not intended for children under 13 and we do not knowingly collect their personal data.
11Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised, and significant changes will be announced on the Portal.
12Contact us
Questions about your data?
E-mail: [PREENCHER: privacy e-mail address]
Post: [PREENCHER: registered address]
