/* SJPR Support Desk — customer-facing UI */
.sjprsd{--sd-ink:#0f1b2d;--sd-ink-2:#3b4659;--sd-muted:#5d687a;--sd-line:#e2e7ef;--sd-soft:#f5f7fb;--sd-brand:#0a0a0a;--sd-accent:#8a6a1f;--sd-gold:#e3c272;--sd-accent-ink:#ffffff;--sd-ok:#0f7b4b;--sd-warn:#9a5b00;--sd-err:#b42318;--sd-radius:14px;
	font-family:inherit;color:var(--sd-ink);font-size:16px;line-height:1.6;max-width:880px;margin:32px auto;padding:0 16px;box-sizing:border-box}
.sjprsd *,.sjprsd *::before,.sjprsd *::after{box-sizing:border-box}
.sjprsd-card{background:#fff;border:1px solid var(--sd-line);border-top:3px solid var(--sd-gold);border-radius:var(--sd-radius);padding:clamp(20px,4vw,40px);box-shadow:0 1px 2px rgba(15,27,45,.04),0 12px 32px -12px rgba(15,27,45,.12)}
.sjprsd-card__head{margin-bottom:24px}
.sjprsd-card__head--row{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;flex-wrap:wrap}
.sjprsd-eyebrow{margin:0 0 6px;font-size:12px;font-weight:700;letter-spacing:.12em;text-transform:uppercase;color:var(--sd-accent)}
.sjprsd-title{margin:0;font-size:clamp(22px,3vw,30px);line-height:1.2;font-weight:700;color:var(--sd-brand);letter-spacing:-.01em}
.sjprsd-lead{margin:10px 0 0;color:var(--sd-ink-2);max-width:60ch}
.sjprsd-muted{color:var(--sd-muted);font-size:14px}
.sjprsd-signed{margin:0 0 20px;padding:12px 16px;background:var(--sd-soft);border-radius:10px;font-size:15px;color:var(--sd-ink-2)}

/* Form */
.sjprsd-form{display:grid;gap:20px}
.sjprsd-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:20px}
.sjprsd-field label{display:block;font-weight:600;font-size:15px;margin-bottom:6px;color:var(--sd-ink)}
.sjprsd-req{color:var(--sd-err)}
.sjprsd-field input[type=text],.sjprsd-field input[type=email],.sjprsd-field select,.sjprsd-field textarea{width:100%;font:inherit;color:var(--sd-ink);background:#fff;border:1px solid #c9d1de;border-radius:10px;padding:12px 14px;transition:border-color .15s,box-shadow .15s;min-height:48px}
.sjprsd-field textarea{resize:vertical;min-height:140px}
.sjprsd-field input:focus,.sjprsd-field select:focus,.sjprsd-field textarea:focus{outline:none;border-color:var(--sd-accent);box-shadow:0 0 0 4px rgba(227,194,114,.35)}
.sjprsd-file{display:block;width:100%;padding:14px;border:1.5px dashed #c9d1de;border-radius:10px;background:var(--sd-soft);font:inherit;font-size:14px;color:var(--sd-ink-2);cursor:pointer}
.sjprsd-file:focus-visible{outline:3px solid rgba(227,194,114,.8);outline-offset:2px}
.sjprsd-hint{margin:6px 0 0;font-size:13.5px;color:var(--sd-muted)}
.sjprsd-check{display:flex;gap:12px;align-items:flex-start;padding:14px 16px;border:1px solid var(--sd-line);border-radius:10px;background:var(--sd-soft)}
.sjprsd-check input{width:20px;height:20px;margin:2px 0 0;flex:none;accent-color:var(--sd-accent)}
.sjprsd-check label{font-size:14.5px;color:var(--sd-ink-2)}
.sjprsd a{color:var(--sd-accent);text-underline-offset:2px}
.sjprsd-hp{position:absolute!important;left:-9999px!important;width:1px;height:1px;overflow:hidden}

/* Buttons */
.sjprsd-actions{display:flex;align-items:center;gap:18px;flex-wrap:wrap}
.sjprsd-btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:48px;padding:0 24px;border-radius:10px;border:1px solid var(--sd-line);background:#fff;color:var(--sd-brand)!important;font:inherit;font-weight:600;font-size:15.5px;text-decoration:none!important;cursor:pointer;transition:background .15s,transform .05s,box-shadow .15s}
.sjprsd-btn:hover{background:var(--sd-soft)}
.sjprsd-btn:active{transform:translateY(1px)}
.sjprsd-btn:focus-visible,.sjprsd-link:focus-visible,.sjprsd-list__link:focus-visible{outline:3px solid rgba(227,194,114,.8);outline-offset:2px}
.sjprsd-btn--primary{background:var(--sd-brand);border-color:var(--sd-brand);color:var(--sd-accent-ink)!important;box-shadow:0 6px 16px -6px rgba(0,0,0,.45)}
.sjprsd-btn--primary:hover{background:#1f1a0e;border-color:var(--sd-gold);color:var(--sd-gold)!important}
.sjprsd-btn--ghost{background:transparent;border-color:transparent;color:var(--sd-muted)!important;font-weight:500;padding:0 4px;min-height:40px}
.sjprsd-btn--ghost:hover{background:transparent;color:var(--sd-ink)!important;text-decoration:underline!important}
.sjprsd-btn[disabled]{opacity:.6;cursor:progress}
.sjprsd-link{font-weight:600;text-decoration:none}
.sjprsd-link:hover{text-decoration:underline}

/* Alerts */
.sjprsd-alert{padding:14px 16px;border-radius:10px;margin:0 0 20px;font-size:15px;border:1px solid}
.sjprsd-alert ul{margin:6px 0 0 18px;padding:0}
.sjprsd-alert--success{background:#ecfdf3;border-color:#abefc6;color:#05603a}
.sjprsd-alert--error{background:#fef3f2;border-color:#fecdca;color:#912018}

/* Badges */
.sjprsd-badge{display:inline-flex;align-items:center;gap:6px;padding:3px 10px;border-radius:999px;font-size:13px;font-weight:600;white-space:nowrap;background:#eef2f7;color:var(--sd-ink-2)}
.sjprsd-badge::before{content:"";width:7px;height:7px;border-radius:50%;background:currentColor}
.sjprsd-badge--open{background:#e8f0fe;color:#1849a9}
.sjprsd-badge--in_progress{background:#fef6e7;color:var(--sd-warn)}
.sjprsd-badge--awaiting_customer{background:#f4ebff;color:#6941c6}
.sjprsd-badge--on_hold{background:#eef2f7;color:#475467}
.sjprsd-badge--closed{background:#ecfdf3;color:var(--sd-ok)}

/* Ticket list */
.sjprsd-list{list-style:none;margin:0;padding:0;border:1px solid var(--sd-line);border-radius:12px;overflow:hidden}
.sjprsd-list__item+.sjprsd-list__item{border-top:1px solid var(--sd-line)}
.sjprsd-list__link{display:flex;justify-content:space-between;align-items:center;gap:16px;padding:16px 20px;text-decoration:none!important;color:inherit!important;transition:background .15s}
.sjprsd-list__link:hover{background:var(--sd-soft)}
.sjprsd-list__main{display:flex;flex-direction:column;min-width:0}
.sjprsd-list__ref{font-size:12.5px;font-weight:700;letter-spacing:.06em;color:var(--sd-muted)}
.sjprsd-list__subject{font-weight:600;color:var(--sd-ink);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.sjprsd-list__meta{display:flex;align-items:center;gap:14px;flex:none}
.sjprsd-empty{text-align:center;padding:24px 8px;color:var(--sd-ink-2)}
.sjprsd-card.sjprsd-empty .sjprsd-actions{justify-content:center;margin-top:20px}

/* Single ticket */
.sjprsd-back{margin:0 0 12px}
.sjprsd-meta{display:flex;flex-wrap:wrap;gap:8px 28px;margin:18px 0 0;padding:16px 0 0;border-top:1px solid var(--sd-line)}
.sjprsd-meta div{display:flex;flex-direction:column;gap:2px}
.sjprsd-meta dt{font-size:12px;text-transform:uppercase;letter-spacing:.08em;color:var(--sd-muted);font-weight:600}
.sjprsd-meta dd{margin:0;font-weight:600;font-size:15px}
.sjprsd-thread{list-style:none;margin:8px 0 28px;padding:0;display:grid;gap:16px}
.sjprsd-msg{border:1px solid var(--sd-line);border-radius:12px;padding:18px 20px;background:#fff}
.sjprsd-msg--agent{background:#fdfaf1;border-color:#ecd9a6}
.sjprsd-msg__head{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-bottom:10px}
.sjprsd-msg__who{font-weight:600}
.sjprsd-msg__head time{margin-left:auto}
.sjprsd-avatar{width:32px;height:32px;border-radius:50%;display:inline-grid;place-items:center;font-size:14px;font-weight:700;background:#e6ebf2;color:var(--sd-brand)}
.sjprsd-msg--agent .sjprsd-avatar{background:var(--sd-brand);color:var(--sd-gold)}
.sjprsd-msg__body{color:var(--sd-ink-2);overflow-wrap:anywhere}
.sjprsd-msg__body p{margin:0 0 .8em}
.sjprsd-msg__body p:last-child{margin-bottom:0}
.sjprsd-files{list-style:none;margin:12px 0 0;padding:12px 0 0;border-top:1px dashed var(--sd-line);display:grid;gap:6px;font-size:14.5px}
.sjprsd-files a::before{content:"📎 ";}
.sjprsd-event{text-align:center;font-size:13px;color:var(--sd-muted)}
.sjprsd-event span{display:inline-block;padding:4px 12px;background:var(--sd-soft);border-radius:999px}
.sjprsd-reply{padding-top:24px;border-top:1px solid var(--sd-line)}
.sjprsd-closeform{margin-top:12px}

@media (max-width:600px){
	.sjprsd{margin:16px auto;padding:0 10px}
	.sjprsd-list__link{flex-direction:column;align-items:flex-start}
	.sjprsd-btn--primary{width:100%}
	.sjprsd-msg__head time{margin-left:0;width:100%}
}
@media (prefers-reduced-motion:reduce){.sjprsd *{transition:none!important}}